• 57 4 444 2611
  • 57 315 586 0668
  • Medellín, Colombia

Liability Clauses

Liability Clauses

CASA DE COLOMBIA with RNT 4690 is subject to the liability regime established by Law 300 of 1996, Decree 2438 of 2010 and other regulatory decrees. In his capacity as Intermediary he has limited responsibility in the provision of tourist services of the suppliers, likewise, he has no interference in the decisions or policies of the same. The agency does not assume responsibility towards the user or traveler for events such as accidents, strikes, riots, earthquakes, weather or natural phenomena, safety conditions, political factors, denial of entry permits, health issues and any other case of force majeure that may occur during the trip.

All additional information regarding validity, conditions, exit taxes from Colombia and abroad, fees, charges and other mandatory payments, preventive health measures of the destination and assistance services should be consulted with the travel advisor at the time of making the reserve.

All prices and rates presented in our advertising or quotation are subject to change, availability and validity without prior notice. Restrictions and conditions apply for each published tariff according to its validity. The hotel tariff depends on the chosen accommodation. The cancellation policies, penalties, restrictions and particular conditions of the package will be informed to the passenger at the time of the issuance of travel documents.

The suppliers selected by the company will fully comply with the products and services that were hired, in turn ensure the welfare of the passenger, advise and resolve any questions that may arise about possible tours and sites of interest, as well as the solution of the inconveniences that may arise during the use of the product and / or service acquired.

The travel agency has the autonomy to modify the itinerary or the confirmed hotels and other services, for others of the same or higher category when said changes benefit the quality of the trip and the satisfaction of the passenger, also due to overselling of the hotels. time to use the service. In case of overwhelming force or fortuitous event before or during the trip in order to guarantee the success of the plan, the operator and / or the agency may modify, replace or cancel itineraries, dates, flights, hotels, optional services, which is accepted by the passenger when acquiring the services.

The reimbursement policies for services not rendered due to force majeure situations will be defined by each operator and will be confirmed once the travel documents are booked and issued. CASA DE COLOMBIA with RNT 4690 is not jointly and severally liable for the sums requested in reimbursement. The reimbursements that may take place will be made within 30 calendar days following the request. However, if the process takes more time for reasons beyond CASA de COLOMBIA with RNT 4690, it will not recognize any interest on the sums to be reimbursed.

The percentage of reimbursement will depend on the conditions of the provider and the administration expenses of the agency. Likewise, in the specific conditions of each plan, the form of payment of the plan and the parameters of the reimbursement will be defined.

If a visa is required, this must be processed with your travel agency, who will provide advice on the case, being the exclusive autonomy of the consular authority, everything related to the procedure, the requested documents, the study, costs, duration of the procedure and the approval or rejection. In any case it will be the exclusive responsibility of the passenger, the processing and compliance with the requirements reported.

It shall be the prerogative of the operator or organizer of the plan, the withdrawal of the service from someone who, due to serious moral or disciplinary reasons duly proven, threatens the normality or the success of the service. CASA DE COLOMBIA with RNT 4690 will not be liable if due to legal or other matters in which the user is involved, the user must withdraw from the service, nor for the additional expenses incurred by the user in reason to those events. In relation to services not rendered at the time of the user’s withdrawal, the operator’s reimbursement policies will apply, if applicable. CASA DE COLOMBIA with RNT 4690 is not jointly and severally liable for such reimbursements.

The passenger will be exclusively responsible for the custody of their luggage and travel documents, unless they are under the express care of the airline or transport companies. CASA DE COLOMBIA with RNT 4690, may guide the passenger in the event of loss of luggage or travel documents, however under no circumstances, will be responsible for the loss, damage, deterioration or loss of said items

The value and form of payment of deposits or advances, tickets, reservations of sports and cultural events, cruises, fairs, exhibitions and the like, will be subject to the conditions of the organizer of such events, which must be informed with the documentation sent the operator.

The taxes, fees, and contributions that affect the air fares, hotels and other services offered by CASA DE COLOMBIA with RNT 4690 may change at any time by provision of the National Government or foreign entity, depending on the case, which must be assumed by the passenger at the time of issuing the tickets or service orders.

In accordance with the provisions of Decree 2438 of 2010, the undersigned buyer declares to have been informed and to have received, understood and accepted all the conditions and restrictions of the services and own products and other suppliers, providers of tourist services, assistance , of transport and others that has acquired in CASA DE COLOMBIA with RNT 4690 The present clauses will be perfected by some of the following ways: a) By the manifestation of acceptance of the contractual conditions that the client or his intermediary makes via electronic mail. b) By paying the deposit or the entire plan.